Privacy Policy

Covex.io is operated by CoVEX Lab Technology Ltd. CoVEX Lab Technology Ltd is registered under the General Data Protection Regulation 2016/679 ("GDPR") in the United Kingdom and European union. We have developed this policy so that you can feel confident about the privacy and security of the personal information that you provide to us. This privacy policy governs the way we collect and use information, and by using the services on our website ('Services') you agree to be bound by this policy. All references within this policy to 'we/us/our' refer to CoVEX Lab Technology Ltd.

Information we stored

You can visit our web site without any registration of account but when you decided to registered with your personal information, we stored in our servers. When visiting our website, we may place one or more cookies (a small file that is stored by your browser to recognise you a nd store your preferences) on your computer. This helps us to improve our Services by personalising information you may want. You may adjust the settings on your browser to refuse cookies but some of the Services may not work if you do so. We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of the Services. Contact information, such as name, home address, and email address;

  • Account information, such as username, password, account settings and preferences
  • Identity verification information, such as images of your government issued ID, passport, national ID card, or driving licence. Note: US residents may be asked to provide their social security numbers
  • Residence verification information, such as utility bill details or similar information
  • Information regarding the way in which you use our services, such as when you used our services and the specific services used
  • Information relating to communications with us, whether through the CoVEX website or via e-mail, over the phone or via any other medium
  • Computer or mobile device information, including IP address, operating system, network system, browser type and settings
  • Website usage information. Finally, we may collect Personal Data from third party partners and public sources, which include
  • Reputational information
  • Financial information
  • Business activities of corporate customers

How we use personal information

We use the information we collect to provide the Services and to communicate with you. We do not disclose information (including personal information) to other companies.

We agree to share your information in following purpose:

  1. To contact you via email, or text etc.
  2. To prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches and to enforce our Terms of Use
  3. To provide you with other services that you have requested, as described when we collected the information
  4. Personalise your Covexlab website Services experience. Related processing operations are necessary for purposes of our legitimate interests (that is, improving our services)
  5. Help us respond to your customer service requests and support needs. Related processing operations are necessary for the performance of a contract with you, and for purposes of our legitimate interests (that is, improving our services and offering you the best experience)

Sharing information with and registration on social media sites:

We may offer sign-on Services that enable you to access the Website or related websites with your login credentials. We can also offer Services that enable you to share information with third party social media websites, such as Facebook, Google Plus and Twitter.

If you provide us access to personal information stored on third party websites, the scope of access to this personal information shall vary per website and will be determined by both your own browser settings and your consent. If you wish to connect your third party account to your CoVEXlab.com account and you consent to us accessing the information in these third party accounts, you agree that we can collect, use and store information from this third party website in accordance with this Privacy Policy.

OUR STATUTORY RIGHTS

You have certain rights concerning your Personal Data under GDRP Law as mentioned below,

Access:

You are entitled to ask us if we are processing your information and, if we are, you can request access to your personal data. This enables you to receive a copy of the personal data we hold about you and certain other information about it to check that we are lawfully processing it. We process a large quantity of information, and can thus request, in accordance with GDRP Law, that before the information is delivered, you specify the information or processing activities to which your request relates.

Correction:

You are entitled to request that any incomplete or inaccurate personal data we hold about you is corrected.

Erasure:

You are entitled to ask us to delete or remove personal data in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims.

Restriction:

You are entitled to ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Transfer:

You may request the transfer of certain of your personal data to another party.

Objection:

Where we are processing your personal data based on a legitimate interests (or those of a third party) you may challenge this. However we may be entitled to continue processing your information based on the our legitimate interests or where this is relevant to legal claims. You also have the right to object where we are processing your personal data for direct marketing purposes.

Automated decisions:

You may contest any automated decision made about you where this has a legal or similar significant effect and ask for it to be reconsidered. You also have a right to lodge a complaint with a supervisory authority, in particular in the Member State in the European Union where you are habitually resident, where we are based, or where an alleged infringement of Data Protection law has taken place. You can make a complaint to the Information Commissioner's Office (Tel: 0044 1625 545 700 or at www.ico.org.uk). All financially sensitive and/or credit information is transmitted via SSL technology and encrypted in our database. Only authorised CoVEXLab personnel are permitted access to your Personal Data, and these personnel are required to treat the information as highly confidential. The security measures will be reviewed regularly in light of new and relevant legal and technical developments.