CROSS-CHAIN RECOVERY POLICY

Cross-chain deposit means valid depositing of one cryptocurrency to the address of another cryptocurrency in blockchain (e.g. sending bitcoin to Ether wallet).

Recovery of cross-chain deposits is a very dangerous and time-consuming process. Not all deposits may be recovered, and the level of complexity, risk and time frames depend both on the type of currency and the used address for deposit.

Having taken into consideration all the factors the CoVEX team has developed the following fee structure of a cross-chain deposit recovery:

CoVEX will recover only those cross-chain deposits that exceed 50,000 USD now of transaction within a 30-banking day period. CoVEX has developed the following fee structure for all cross-chain recovery requests: the recovery is a flat fee of 1% BTC of the amount sent to the wrong address.

The Users should remember about the described difficulties of the cross-chain recovery process and take into consideration a significant number of deposits mistakenly sent to a wrong address. We aim to execute feasible requests within a 15-day period, but delays may accrue. In this case our support team will inform you appropriately. The CoVEX team dedicates its best efforts to resolve the issue within the shortest time frames. Thus, we ask you to be patient.

Attention: CoVEXwill not recover coins and tokens which are not listed and supported by the CoVEX system.